In April 2023 we visited Hingham Surgery to speak with patients about their experience with health and social care services. From this visit we received 18 reviews for the surgery with an average rating of 4.9 (out of five)....

In April and May 2023 we visited both branches of East Harling and Kenninghall Surgery to speak with patients about their experiences with health and social care services. From these visits we received 14 reviews for East Harling Surgery with an average rating of 3.1 out of five and 14 reviews for Kenninghall Surgery with an average rating of 4.4....

In April 2023 we visited The Queen Elizabeth Hospital in King’s Lynn to speak with patients about their experience with health and social care services. From this visit we received 11 reviews for the pharmacy with an average rating of 4.3 out of five. This visit is part of our larger targeted engagement programme exploring service user experiences with pharmacies across the whole of Norfolk. A report for this will be published later in 2023....

In May 2023 we visited the Stroke Unit at The Queen Elizabeth Hospital to speak with patients about their experience with health and social care services. From this visit, we received 11 reviews for the unit. The reviews have an average star rating of 4.5 out of five....

From conversations with families who have young children, we heard some concerns about support offered to them during their children’s early years – in particular changes to services due to the COVID-19 pandemic with more remote support being offered and fewer home visits from the health visitor service. Therefore, we wanted to find out more from parents and carers about their experiences in the last 12 months to find out what support they had received from the health visitor service, what was good, and what could be improved. We created a survey to capture these experiences which we handed out at community groups and every library in Norfolk. We also shared the survey online, through social media, and to schools and nurseries through email. We received 277 complete responses to our survey....

In June 2023 we visited the Cringleford branch of The Humbleyard Practice to speak with patients about their experience with health and social care services. From this visit we received 12 reviews for this branch. The reviews have an average star rating of 4.0 out of five....

We were asked by the Care Quality Commission (CQC) to gather feedback from people who are homeless or have no fixed abode about their experiences of health and social care. In total, we spoke to 32 people and received 48 different experiences. Around 27 per cent of the feedback could not be used as people either could not name the service they had used, or did not wish to name it. Healthwatch Norfolk worked with two different organisations (Sanctuary Supported Living and The Salvation Army) to gather feedback and visited five different sites across Norfolk – two in Norwich and one each in Dereham, Costessey and Cromer. One person also contacted us independently with their feedback....

In June 2023 we visited Beaches Medical Centre in Gorleston to speak with patients about their experience with health and social care services. From this visit we received 12 reviews for Beaches Medical Centre. The reviews have an average star rating of 4.6 out of five. This is a big increase compared to a report we compiled based on feedback gathered there in March 2022....

In June 2023 we visited Magdalen Medical Practice to speak with patients about their experience with local health and social care services. From this visit we received 16 reviews for the practice. The reviews have an average star rating of 4.6 out of five....

In May 2023 we visited Lawson Road Surgery to speak with patients about their experience with health and social care services. From this visit we received 11 reviews for the surgery. The reviews have an average star rating of 4.7 out of five....