Board intelligence report October 2022

Between 1st June 2022 and 31st August 2022, we published 900 individual reviews, relating to 131 different services delivered in Norfolk. The average rating of these reviews was 3.6 (out of five).
Most reviews we received came from our engagement (61%, 548), these were largely a result of our summer engagement at doctors’ surgeries. We also received 36% of our reviews (322) through our website, 3% (25) were received through our signposting service, and less than 1% received through the post (4) and collected on social media (1).
Anonymised feedback continues to be shared with other organisations and groups including the CQC, commissioners, service providers, and with Healthwatch England.
Engagement continues to  be received by service providers within our feedback centre. We received provider responses to reviews on our website for 43 different services in this period. This is an increase of 13 services in comparison with the previous report.

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