Making A Complaint

Making a complaint can feel daunting and scary, and you might be wondering if it is worth the time and effort. If you have problems with an NHS or social care service, you might need to resolve these to get the care you need.

Who do I complain to?

Click the icons below to find information about the complaints process including advice on resolving them, and contact details of NHS and social care bodies.

Help making a complaint

Healthwatch Norfolk has put together a page with help on how to make a complaint, how the process works, and where you can get help writing your complaint. Click the button below for help. 


A new system called PSIRF (Patient Safety Incident Response Framework) is being introduced in autumn 2023 to ensure patients and their loved ones are more involved when incidents like slips, trips and suspected medication mistakes happen. Find out more in the video.