Access statement

This page lists our access statement for anyone visiting Healthwatch Norfolk’s office.


Healthwatch Norfolk is situated on Norwich Common, between Hethersett and Wymondham. The office is 8.5 miles (13.6km) from Norwich Railway Station. It takes around 21 minutes to drive here from the station. There are regular buses to the venue (see below for details).

We look forward to welcoming you to any meetings or events that you have registered for. If you have any queries or require any assistance, please phone us on 0808 168 9669 or email [email protected]


Healthwatch Norfolk is located on Norwich Common. There is a bus stop just outside. Bus numbers 6, 6A, 3B and 90 all stop here. The car park is shingled and there are paving slabs which slope towards the entrance.

Taxi companies that will take wheelchairs in Norwich include:

Express Wheelchair Taxis


Wheelchair taxis available

A2B Taxis


Wheelchair taxis with ramps, with chaperones  and take bookings on the day!

Freedom Transport


Wheelchair taxis available

ABC Taxis Norwich


Can transport passengers with foldable wheelchairs

Courtesy Taxis


Wheelchair accessible taxis with ramps available.

Goldstar Taxis


Wheelchair accessible taxis available

Information above correct in March 2024

Car parking and drop-off facilities

We have car parking with designated disabled parking which is marked by signage. Cars can drop off near the main entrance.


There is a visitor entrance to the rear of the building and a barrier entrance to the front of the building. The door of the main entrance is clear glass and quite heavy. To enter the building, there is an intercom set-up at the right-hand side of the main entrance. Once the intercom buzzer is pressed, a staff member can come downstairs and help with the door. Healthwatch Norfolk is located on the upper level. There is a platform lift which is directly ahead of the main entrance.

The entrance outside The Old Dairy, Elm Farm

The entrance inside The Old Dairy, Elm Farm

Inside the office

Healthwatch Norfolk is a spacious office with desks positioned either side of the room. The floor is carpeted and level throughout and there is ample circulation space around the desks for wheelchair users. The main office is lit by fluorescent lights. Staff are happy to assist visitors where necessary

Inside the office

Meeting room

There is a meeting room at the end of our main office which has beams each side of the room but is a large space with no fixed furniture and can therefore be moved around to suit users.

Accessible toilet

There is an accessible toilet on the ground floor and the first floor.


There is one platform lift in the building which covers the first and second floor. Please note, this lift is not suitable for power chairs.

Other Information

  • There are power points for electronic devices, should they be required by visitors.
  • We welcome assistance dogs and water bowls can be provided.
  • If you require any of our information in an alternative format, please contact us.

Contact information

Address: Suite 6- Elm Farm, Norwich Common, Norfolk, NR18 0SW

Telephone: 0808 168 9669

Email: [email protected]


This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

If you require this information in an alternative format, please contact us at [email protected] or call us on 0808 168 9669