West Norfolk Eye Centre feedback report October 2022

In October 2022 we visited the new West Norfolk Eye Centre at The Queen Elizabeth Hospital to speak with patients about their experience with local health and social care services. From this visit, we received 13 reviews from patients at the eye centre with an average star rating of 4.6 out of five.

Overall, patients we spoke to largely had a positive experience to report about the eye centre. They told us that staff expertise was high and they explained things well, and were nice and friendly. The majority of people we spoke to were happy with communication from the hospital about their appointments but a couple of patients did express confusion with some of the information they were sent.

Everything is good. The expertise is very very high. Everything is explained, the staff are very helpful and friendly.

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