Mundesley Medical Centre feedback report October 2022

In October 2022 we visited a flu and COVID vaccination clinic at Mundesley Medical Centre to speak with patients about their experience with local health and social care services. During our visit, we found that there was a steady stream of patients moving through the surgery and the queue was well managed by volunteers from the surgery. From this visit we received 29 reviews for the medical centre with an average star rating of 4.7 out of five.

Overall, most patients we spoke to at this visit were very happy with their experience with the medical centre. Patients told us that they found staff to be friendly, kind, caring, and helpful. On the other hand, there were slightly more mixed experiences with getting appointments, particularly with some patients reporting feeling like it was a struggle to see a doctor.

My appointments are always on time and I manage to get them easily. Today I saw the doctor and I didn't feel rushed at all. He took his time with me and I really felt like I'd been listened to.

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In the past it was very good but now we find it nearly impossible to see a clinician....