Support for carers of those with dementia

Healthwatch Norfolk was commissioned by Norfolk Community Health and Care NHS Trust (NCH&C) to find out what they can do to further support the needs of carers of those living with dementia when they are an inpatient in hospital. We aimed to gather feedback around carers experiences of times where their loved ones were inpatients and understand how those experiences could be improved....
Holt Medical Practice are proposing to close their branch surgery Blakeney Surgery. Healthwatch Norfolk were asked by Blakeney Parish Council to find out the impact that the proposed closure might have on the local community....
During the week 19th to 23rd June 2023 we visited the James Paget University Hospital every day to find out about patient experience. We wanted to find out what was working well and what could be better. We visited outpatient clinics, patients on wards, and Accident and Emergency to speak with patients, their carers, and their visitors. This also included a focus on Maternity services....
Healthwatch Norfolk was asked by Reepham and Aylsham Medical Practice to evaluate the practice’s automated telephone system- Patient Partner. The aim was to develop a greater understanding of why uptake of the system is low and provide recommendations based on patient feedback....
Healthwatch Norfolk was commissioned by Norfolk Community Health and Care (NCH&C) to investigate the experiences of young people, their families/carers, and professionals of the move from children’s to adults’ health and care services, known as transitioning, across Norfolk....
During the week 22nd to 26th May 2023, we visited The Queen Elizabeth Hospital in King's Lynn every day to find out about patient experience. We wanted to find out what was working well and what could be better as part of our Three Hospitals Three Weeks campaign....
In July 2023 we visited Swan Lane Surgery to speak with patients about their experience with health and social care services. From this visit we received 15 reviews for the surgery. We have also received two reviews through our website this month for the surgery. These 17 reviews have an average star rating of 4.6 out of five....
Between April 2018 and July 2020, three patients, Joanna, “Jon” and Ben, died at Cawston Park Hospital in North Norfolk, having suffered neglect and abuse. They were all in their 30s, and they all had learning disabilities. An important finding of reports into the tragedy was that the views of patients and their families were systematically ignored by the hospital. As part of the system response to these events, the Healthwatch Norfolk board agreed to undertake a review of the residential and in-patient sector caring for people with learning disabilities and autistic people....
Healthwatch Norfolk wanted to find out if residents and their families were listened too within residential care if they had learning disabilities and autism. This followed the tragic deaths of three young people at the Cawston Park home....
Between April 2018 and July 2020, three patients, Joanna, “Jon” and Ben, died at Cawston Park Hospital in North Norfolk, having suffered neglect and abuse. They were all in their 30s, and they all had learning disabilities. An important finding of reports into the tragedy was that the views of patients and their families were systematically ignored by the hospital. As part of the system response to these events, the Healthwatch Norfolk board agreed to undertake a review of the residential and in-patient sector caring for people with learning disabilities and autistic people....

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