East Norwich Medical Partnership feedback report October 2022

In October 2022 we visited a flu clinic at East Norwich Medical Partnership to speak with patients about their experience with local health and social care services. From this visit we received 26 reviews for the partnership. The reviews have an average star rating of 3.7 out of five. ...
Healthwatch Norfolk visited Lynfield Care Home in Ditchingham as part of its My Views Matter project which focuses on residential and in-patient care for people with autism and learning disabilities in the county....
In October 2022 we visited the new West Norfolk Eye Centre at The Queen Elizabeth Hospital to speak with patients about their experience with local health and social care services. From this visit, we received 13 reviews from patients at the eye centre with an average star rating of 4.6 out of five....
In October 2022 we visited Watlington Medical Centre to speak with patients about their experience with local health and social care services. From this visit we received 14 reviews for the centre. The reviews have an average star rating of 4.7 out of five....
In September 2022 we visited Brundall Medical Partnership to speak with patients about their experience with local health and social care services. From this visit we received 11 reviews for the medical partnership. The reviews have an average star rating of 3.9 out of five....
In October 2022 we visited Birchwood Surgery in North Walsham to speak with patients about their experience with health and social care services. From this visit we received 13 reviews for the surgery with an average rating of 4.5 out of five....
Healthwatch Norfolk visited the Theatre Royal surgery in Dereham. Overall patients we spoke to were happy with the practice but said they found it more difficult to get an appointment since the Covid pandemic....
During the first-year evaluation, we found community mental health changes are not yet happening and there are a number of concerns about issues including care plans not being up-to-date and not strong enough communication with carers....
This report sets out the awareness of Patient Participation Groups (PPGs) in Norfolk and the support they need. We found awareness of them varied around the county. Members felt they needed more support with communication both within the practice and the local community, so people were aware of their work and they could attract more members....

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