Engaging with the Care Quality Commission if you are homeless or have no fixed abode July 2023

The Care Quality Commission (CQC) wanted to hear from different communities who struggle with poorer care outcomes. Healthwatch Norfolk worked with them to talk to people who are homeless or have no fixed abode gathering nearly 50 pieces of feedback.

We worked with two different organisations (Sanctuary Supported Living and The Salvation Army) to gather feedback and visited five different sites across Norfolk: Norwich (two sites), Dereham, Costessey and Cromer. We also received feedback from one individual who contacted us independently.

A total of 70 per cent said they had good experiences of getting help from different services in Norfolk highlighting quick services, kind staff and helpful assistance, although six per cent did rate their experience as bad.

Overall, the findings from this engagement suggest that most people have had a good experience of health and social care services and have found services easy to access. However, there are difficulties accessing NHS dentists and mental health services.

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