Language barriers and access to healthcare in Norfolk
Healthwatch Norfolk, in common with some other Healthwatch around the country, were asked to look at the Accessible Information Standard (AIS) to find out how accessible information is for those needing and receiving care. As part of this, we heard from patients who were struggling as they spoke little or no English. Although this was not part of the AIS at the time of doing the research, we were so concerned about the issue we completed a separate study and report into this.
Preventing health and care issues for Norfolk
Healthwatch Norfolk was commissioned by the Health & Wellbeing Board for Norfolk, in November 2021, to explore prevention activity in line with the Joint Health & Wellbeing Strategy for 2018-22 (Health & Wellbeing Board for Norfolk, 2018). The aim of this review is to inform and support the development of the Health & Wellbeing Board’s next strategy in relation to its specific priority on prevention.
Experiences of using digital tools in Primary Care
Healthwatch Norfolk were asked by Norfolk and Waveney Clinical Commissioning Group (CCG) to conduct a three-year project looking into digital access to doctors’ surgeries and the digital tools that are available to help. This report covers the work conducted and findings within year one (April 2021- April 2022).
Experiences of those with pressure ulcers and lower leg wounds
Healthwatch Norfolk was commissioned by Norfolk Community Health and Care NHS Trust (NCH&C), as part of an ongoing series of focus groups, to conduct a Norfolk-wide review and explore and gather feedback on the experiences of people, as well as family or carers of people, who have or had suffered from pressure ulcers and lower leg wounds. We did this by conducting interviews with those who have suffered from pressure ulcers or lower leg wounds, their family or carers, and professionals.
Community based mental health services in Norfolk and Waveney Year One report
During the first-year evaluation, we found community mental health changes are not yet happening and there are a number of concerns about issues including care plans not being up-to-date and not strong enough communication with carers.
Norfolk and Waveney PPG Evaluation November 2022
This report sets out the awareness of Patient Participation Groups (PPGs) in Norfolk and the support they need. We found awareness of them varied around the county. Members felt they needed more support with communication both within the practice and the local community, so people were aware of their work and they could attract more members.
South Norfolk and Broadland Waiting Well evaluation – December 2022
South Norfolk and Broadland District Councils have been piloting a scheme, called Waiting Well, aimed at supporting patients in areas who are currently on the waiting list for orthopaedic treatment/ surgery at the Norfolk and Norwich University Hospitals (NNUH). Patients were contacted by the District Councils and offered support based on their level of need, […]
Norwich Walk-In Centre engagement report – December 2022
Healthwatch Norfolk was commissioned by OneNorwich Practices to gather feedback on the Norwich Walk-in Centre from members of the public and professional stakeholders. Given recent service changes during the Covid-19 pandemic and current pressures on the NHS, the aim was to ensure these voices are considered in any service change proposals that take place nationally […]
NHS Health Checks report – March 2023
Healthwatch Norfolk was asked by Norfolk County Council’s Public Health team to gather the public’s opinion, uptake and experiences of NHS Health Checks in Norfolk. The aim was to develop a greater understanding of why uptake is low and what could be done to improve this. Based on what we heard from people, we made […]
Long Covid Support Report April 2023
Healthwatch Norfolk wanted to know what information, advice, and support is available to those living with Long COVID symptoms in Norfolk, as well as how aware people are of these resources. We know from other Healthwatch reports that there is a lack of information and support available for those living with Long COVID. There are […]
