Experiences during the Covid-19 pandemic and November lockdown December 2020
The report combines feedback we have received about experiences during the COVID-19 (coronavirus) outbreak during Autumn 2020: experiences during lockdown, feedback from professionals, experiences of care home residents, and experiences of mental health services.
Experiences of Covid-19 information and support July 2020
The survey was open between 16th April and 13th July 2020 to gather residents’ experiences of accessing information and support during the COVID-19 (coronavirus) outbreak in the UK. The aim of the survey was to gather constructive information from service users that might provide real-time insight into community need, experience, and awareness of available support.
Cancer appointment experiences during the Covid-19 pandemic
This report shares the results of Healthwatch Norfolk’s project about people’s experiences of cancer appointments during the COVID-19 pandemic in Norfolk and Waveney. The project aimed to find out about experiences and views on in-person and virtual (phone, video, and e-mail/e-messaging) appointments.
GP access for people with no fixed abode
Healthwatch Norfolk wanted to understand the experience of patients with no fixed abode (NFA), their ability to access GP services, and what barriers they may face when it comes to accessing healthcare provision. We were especially interested in whether patients with no fixed abode are able to sign up to a new surgery.
Hearing Loss and Deaf-Friendly Charter April 2022
Healthwatch Norfolk and the Norfolk and Waveney Clinical Commissioning Group (CCG) have compiled research that has demonstrated the need for changes to improve accessibility and consultations for patients who have hearing loss or are deaf. These changes would improve the patient experience of making and attending GP appointments.
This Hearing Loss and Deaf Friendly Practice Charter suggests ways in which your GP practice can reduce variations in accessibility ensuring those affected by hearing loss are considered across all aspects of primary care activity, including making appointments, attending consultations, and receiving continued care.
How you would like the Queen Elizabeth Hospital to communicate with you
The Queen Elizabeth Hospital in King’s Lynn asked us to find out people’s views about how the QEH should communicate with patients and the public about their health, the hospital, and how they could be involved in making changes.
Language barriers and access to healthcare in Norfolk
Healthwatch Norfolk, in common with some other Healthwatch around the country, were asked to look at the Accessible Information Standard (AIS) to find out how accessible information is for those needing and receiving care. As part of this, we heard from patients who were struggling as they spoke little or no English. Although this was not part of the AIS at the time of doing the research, we were so concerned about the issue we completed a separate study and report into this.
Preventing health and care issues for Norfolk
Healthwatch Norfolk was commissioned by the Health & Wellbeing Board for Norfolk, in November 2021, to explore prevention activity in line with the Joint Health & Wellbeing Strategy for 2018-22 (Health & Wellbeing Board for Norfolk, 2018). The aim of this review is to inform and support the development of the Health & Wellbeing Board’s next strategy in relation to its specific priority on prevention.
Experiences of using digital tools in Primary Care
Healthwatch Norfolk were asked by Norfolk and Waveney Clinical Commissioning Group (CCG) to conduct a three-year project looking into digital access to doctors’ surgeries and the digital tools that are available to help. This report covers the work conducted and findings within year one (April 2021- April 2022).
Experiences of those with pressure ulcers and lower leg wounds
Healthwatch Norfolk was commissioned by Norfolk Community Health and Care NHS Trust (NCH&C), as part of an ongoing series of focus groups, to conduct a Norfolk-wide review and explore and gather feedback on the experiences of people, as well as family or carers of people, who have or had suffered from pressure ulcers and lower leg wounds. We did this by conducting interviews with those who have suffered from pressure ulcers or lower leg wounds, their family or carers, and professionals.
