Experiences of Covid-19 information and support July 2020

The survey was open between 16th April and 13th July 2020 to gather residents' experiences of accessing information and support during the COVID-19 (coronavirus) outbreak in the UK. The aim of the survey was to gather constructive information from service users that might provide real-time insight into community need, experience, and awareness of available support.

Our key findings are:

Over two thirds of respondents told us that they had enough information at this time.
Of those who feel they did not have enough information, many said it has been confusing to understand, or conflicting.
People have told us that information has not been easily available in accessible formats such as British Sign Language or Braille.
Nearly three quarters of people who had practical support from the council were either ‘satisfied’ or ‘very satisfied’ with the support.
Respondents highlighted the importance of being contacted by other people and organisations to avoid feeling isolated.
Those who are vulnerable have not always received the support they need and there was some difficulty and uncertainty on how to register for support.
Carers told us they have felt particularly isolated during the outbreak
Several people told us that dentist and mental health appointments have been difficult to access.
Opinion was divided on remote (e.g. telephone or video) appointments, with respondents recognising both positive and negative elements. However, 70% of respondents who had a remote GP appointment told us that they were ‘satisfied’ or ‘very satisfied’ with the experience.

Some respondents told us they were directly affected by the initial lack of Personal Protective Equipment (PPE) available.
Nearly half of respondents told us that they had an appointment cancelled or postponed, most commonly hospital and dentist appointments.

Myself and my husband are blind. We have long asked for info from the NHS, government and local council to be sent in our choice of accessible format, which is email,

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