Experiences of Covid-19 information and support July 2020

Was offered support, but it did not materialise because Norwich City Council gave incorrect information. Very distressing and potentially dangerous for a vulnerable person.

The key findings are:
Over two thirds of people told us that they had enough information at this time.
Of those who feel they did not have enough information, many said it has been confusing to understand, or conflicting.
People have told us that information has not been easily available in accessible formats such as British Sign Language or Braille.
Nearly three quarters of people who had practical support from the council were either ‘satisfied’ or ‘very satisfied’ with the support.
People highlighted the importance of being contacted by other people and organisations to avoid feeling isolated.
Those who are vulnerable have not always received the support they need and there was some difficulty and uncertainty on how to register for support.
Carers told us they have felt particularly isolated during the outbreak
Several people told us that dentist and mental health appointments have been difficult to access.
Opinion was divided on remote (e.g. telephone or video) appointments, with respondents recognising both positive and negative elements. However, 70% of respondents who had a remote GP appointment told us that they were ‘satisfied’ or ‘very satisfied’ with the experience.

Nearly half of respondents told us that they had an appointment cancelled or postponed, most commonly hospital and dentist appointments.

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