Living a good life in Norfolk care homes

Healthwatch Norfolk identified a need to gather feedback from both care home residents and their relatives on how their care provider is supporting them to lead a good life.

When it came to looking at residents feedback, a majority said they always or mostly can get healthcare access, three-quarters can get dental support, and the majority said they could contact family and friends when they needed to. Most said they have activities they can do, and most said staff helped them.

Relatives of residents told us, in most cases, their loved ones were treated with dignity and respect, although some felt there could be more choice about those activities. Most said they could also find a member of staff to talk to when they needed to.

 

Staff having time to sit and talk would help. Staff turnover and languages can be a problem.

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