How you would like the Queen Elizabeth Hospital to communicate with you

The Queen Elizabeth Hospital in King's Lynn asked us to find out people's views about how the QEH should communicate with patients and the public about their health, the hospital, and how they could be involved in making changes.

We made a number of recommendations around how the Queen Elizabeth Hospital in King’s Lynn could enhance communication. This included centrally recording how patients wanted to be communicated with, use fewer clinical words and jargon, and use as many different channels to share information as possible.


Feedback from the survey, the focus group, and the staff interview showed the importance of information being shared in a variety of ways in order to reach patients and local residents; not only in a way that they prefer, but in a way which meets their accessibility needs. The results of this project strongly demonstrate how one size does not fit all.

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