GP access for people with no fixed abode

Healthwatch Norfolk wanted to understand the experience of patients with no fixed abode (NFA), their ability to access GP services, and what barriers they may face when it comes to accessing healthcare provision. We were especially interested in whether patients with no fixed abode are able to sign up to a new surgery.

Our main recommendation was making sure that GP practice have a process in place to ensure people who are homeless can register, and that all staff are aware of this process. We would also recommend that this service is rolled out across Norfolk.


Of all the elements of information gathering for this work, the interviews with residents at the St Martin’s Hostel yielded the most positive results. Everyone spoken to was able to access GP services as and when they felt they needed it, in some cases with support from hostel staff or other services

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