My Views Matter summary report
Between April 2018 and July 2020, three patients, Joanna, “Jon” and Ben, died at Cawston Park Hospital in North Norfolk, having suffered neglect and abuse. They were all in their 30s, and they all had learning disabilities. An important finding of reports into the tragedy was that the views of patients and their families were systematically ignored by the hospital. As part of the system response to these events, the Healthwatch Norfolk board agreed to undertake a review of the residential and in-patient sector caring for people with learning disabilities and autistic people.
My Views Matter
Between April 2018 and July 2020, three patients, Joanna, “Jon” and Ben, died at Cawston Park Hospital in North Norfolk, having suffered neglect and abuse. They were all in their 30s, and they all had learning disabilities. An important finding of reports into the tragedy was that the views of patients and their families were systematically ignored by the hospital. As part of the system response to these events, the Healthwatch Norfolk board agreed to undertake a review of the residential and in-patient sector caring for people with learning disabilities and autistic people.
Mental health support in primary care in Norfolk and Waveney
From November 2019 to March 2020, Healthwatch Norfolk ran an online survey to collect feedback on local residents’ experiences of mental health support in primary care. Participants could share their experiences of mental health support from their GP as well as provide their experiences of digital resources as support for mental health. This report outlines the survey findings.
Experiences of cancer screening services in Norfolk and Waveney
During the autumn and winter of 2019, Healthwatch Norfolk ran an online survey to collect feedback on people’s experiences of cancer screening in Norfolk and Waveney. Participants could share their views on bowel, breast and/or cervical screening as well as provide their opinions about general access and barriers to screening services. This report outlines the survey findings.
Evaluation of sexual abuse and assault support services
In Autumn 2019 Healthwatch Norfolk were commissioned by the Domestic Abuse and Sexual Violence Network and funded by the National Lottery Awards for All programme to undertake a qualitative evaluation of sexual abuse or assault support services available in Norfolk. This report forms a part of the above-named project but acts as a standalone piece of work, mapping the support services available throughout Norfolk.
Healthwatch Norfolk surveyed local service providers to gain an understanding of the services they provide, their response to service user feedback and the changes made during the Covid-19 pandemic.
Diabetes care in East of England prisons
This project has involved speaking to prison residents with diabetes to find out about things that have happened regarding their diabetes care. We also sought information from prison staff about what they feel are the biggest risks to residents with diabetes, along with their ideas on how things could work better. As well as indicating areas for improvement, we felt it important to also acknowledge where services are working well for people.
Covid-19 survey 1 April 16-29 2020
We have been working with Norfolk health and social care organisations to look into residents’ experiences of accessing information and support during the COVID-19 (coronavirus) outbreak in the UK.
Covid-19 survey two April 30 to May 13 2020
We have been working with Norfolk health and social care organisations to look into residents’ experiences of accessing information and support during the COVID-19 (coronavirus) outbreak in the UK. This report contains the findings of the survey during the second two week period of it running, from 30th April to 13th May 2020. During this time period there were 87 completed responses, in comparison to 320 full responses from the first two week period.
Accessing PPG information on GP websites
We wanted to find out whether Norfolk surgeries or practice websites include accessible Patient Participation Group (PPG) information such as how to register, how frequently they meet, and any notes from previous meetings.
Cancer information on Norfolk GP surgery websites
Linking in with a piece of work carried out by other East of England Healthwatch, Healthwatch Norfolk (HWN) conducted a mini audit to look at what information is available for cancer patients on GP surgery websites.
