Support for carers of those with dementia
Healthwatch Norfolk was commissioned by Norfolk Community Health and Care NHS Trust (NCH&C) to find out what they can do to further support the needs of carers of those living with dementia when they are an inpatient in hospital. We aimed to gather feedback around carers experiences of times where their loved ones were inpatients and understand how those experiences could be improved.
Patient Partner evaluation
Healthwatch Norfolk was asked by Reepham and Aylsham Medical Practice to evaluate the practice’s automated telephone system- Patient Partner. The aim was to develop a greater understanding of why uptake of the system is low and provide recommendations based on patient feedback.
Transition of care from children’s to adults’ health and care services February 2023
Healthwatch Norfolk was commissioned by Norfolk Community Health and Care (NCH&C) to investigate the experiences of young people, their families/carers, and professionals of the move from children’s to adults’ health and care services, known as transitioning, across Norfolk.
My Views Matter best practice document
Between April 2018 and July 2020, three patients, Joanna, “Jon” and Ben, died at Cawston Park Hospital in North Norfolk, having suffered neglect and abuse. They were all in their 30s, and they all had learning disabilities. An important finding of reports into the tragedy was that the views of patients and their families were systematically ignored by the hospital. As part of the system response to these events, the Healthwatch Norfolk board agreed to undertake a review of the residential and in-patient sector caring for people with learning disabilities and autistic people.
My Views Matter summary report Easy Read version
Healthwatch Norfolk wanted to find out if residents and their families were listened too within residential care if they had learning disabilities and autism. This followed the tragic deaths of three young people at the Cawston Park home.
My Views Matter summary report
Between April 2018 and July 2020, three patients, Joanna, “Jon” and Ben, died at Cawston Park Hospital in North Norfolk, having suffered neglect and abuse. They were all in their 30s, and they all had learning disabilities. An important finding of reports into the tragedy was that the views of patients and their families were systematically ignored by the hospital. As part of the system response to these events, the Healthwatch Norfolk board agreed to undertake a review of the residential and in-patient sector caring for people with learning disabilities and autistic people.
My Views Matter
Between April 2018 and July 2020, three patients, Joanna, “Jon” and Ben, died at Cawston Park Hospital in North Norfolk, having suffered neglect and abuse. They were all in their 30s, and they all had learning disabilities. An important finding of reports into the tragedy was that the views of patients and their families were systematically ignored by the hospital. As part of the system response to these events, the Healthwatch Norfolk board agreed to undertake a review of the residential and in-patient sector caring for people with learning disabilities and autistic people.
Mental health support in primary care in Norfolk and Waveney
From November 2019 to March 2020, Healthwatch Norfolk ran an online survey to collect feedback on local residents’ experiences of mental health support in primary care. Participants could share their experiences of mental health support from their GP as well as provide their experiences of digital resources as support for mental health. This report outlines the survey findings.
Experiences of cancer screening services in Norfolk and Waveney
During the autumn and winter of 2019, Healthwatch Norfolk ran an online survey to collect feedback on people’s experiences of cancer screening in Norfolk and Waveney. Participants could share their views on bowel, breast and/or cervical screening as well as provide their opinions about general access and barriers to screening services. This report outlines the survey findings.
Evaluation of sexual abuse and assault support services
In Autumn 2019 Healthwatch Norfolk were commissioned by the Domestic Abuse and Sexual Violence Network and funded by the National Lottery Awards for All programme to undertake a qualitative evaluation of sexual abuse or assault support services available in Norfolk. This report forms a part of the above-named project but acts as a standalone piece of work, mapping the support services available throughout Norfolk.
Healthwatch Norfolk surveyed local service providers to gain an understanding of the services they provide, their response to service user feedback and the changes made during the Covid-19 pandemic.
