Astley Court My Views Matter report
Part of Healthwatch Norfolk’s work programme is to carry out Enter and View visits to health and social care services, to see and hear how people experience care. The visits are carried out by our authorised representatives. From September 2022 – April 2023, our Enter and View visits were part of a project called ‘My […]
Home-Start Norfolk impact June 2023
Healthwatch Norfolk was commissioned to undertake this piece of work by Home-Start Norfolk, who received funding from the National Lottery to commission an Impact Report as well as an external evaluation of the Impact Report. This report is our external evaluation of that Impact Report, which was completed by Community Praxis.
Support for carers of those with dementia
Healthwatch Norfolk was commissioned by Norfolk Community Health and Care NHS Trust (NCH&C) to find out what they can do to further support the needs of carers of those living with dementia when they are an inpatient in hospital. We aimed to gather feedback around carers experiences of times where their loved ones were inpatients and understand how those experiences could be improved.
Patient Partner evaluation
Healthwatch Norfolk was asked by Reepham and Aylsham Medical Practice to evaluate the practice’s automated telephone system- Patient Partner. The aim was to develop a greater understanding of why uptake of the system is low and provide recommendations based on patient feedback.
Transition of care from children’s to adults’ health and care services February 2023
Healthwatch Norfolk was commissioned by Norfolk Community Health and Care (NCH&C) to investigate the experiences of young people, their families/carers, and professionals of the move from children’s to adults’ health and care services, known as transitioning, across Norfolk.
My Views Matter best practice document
Between April 2018 and July 2020, three patients, Joanna, “Jon” and Ben, died at Cawston Park Hospital in North Norfolk, having suffered neglect and abuse. They were all in their 30s, and they all had learning disabilities. An important finding of reports into the tragedy was that the views of patients and their families were systematically ignored by the hospital. As part of the system response to these events, the Healthwatch Norfolk board agreed to undertake a review of the residential and in-patient sector caring for people with learning disabilities and autistic people.
My Views Matter summary report Easy Read version
Healthwatch Norfolk wanted to find out if residents and their families were listened too within residential care if they had learning disabilities and autism. This followed the tragic deaths of three young people at the Cawston Park home.
My Views Matter summary report
Between April 2018 and July 2020, three patients, Joanna, “Jon” and Ben, died at Cawston Park Hospital in North Norfolk, having suffered neglect and abuse. They were all in their 30s, and they all had learning disabilities. An important finding of reports into the tragedy was that the views of patients and their families were systematically ignored by the hospital. As part of the system response to these events, the Healthwatch Norfolk board agreed to undertake a review of the residential and in-patient sector caring for people with learning disabilities and autistic people.
My Views Matter
Between April 2018 and July 2020, three patients, Joanna, “Jon” and Ben, died at Cawston Park Hospital in North Norfolk, having suffered neglect and abuse. They were all in their 30s, and they all had learning disabilities. An important finding of reports into the tragedy was that the views of patients and their families were systematically ignored by the hospital. As part of the system response to these events, the Healthwatch Norfolk board agreed to undertake a review of the residential and in-patient sector caring for people with learning disabilities and autistic people.
Mental health support in primary care in Norfolk and Waveney
From November 2019 to March 2020, Healthwatch Norfolk ran an online survey to collect feedback on local residents’ experiences of mental health support in primary care. Participants could share their experiences of mental health support from their GP as well as provide their experiences of digital resources as support for mental health. This report outlines the survey findings.
