An evaluation of the NHS Health Checks programme
This report outlines the findings of our independent evaluation of the NHS Health Check programme, exploring local residents’ awareness, experiences and perceptions of the service. We were asked to undertake this evaluation by Norfolk County Council’s Public Health team, so they can better understand how to shape the service for the future. The NHS Health […]
Family involvement in caring for older people in Norfolk
This report is part of a three-year project run by Healthwatch Norfolk for Norfolk County Council Adult Social Care. The project looks at services for older people and their carers and the experiences of those over the age of 65. The report outlines the findings in our second year of this project and focuses on […]
Pride 2025: Exploring LGBTQIA+ people’s experiences of healthcare in Norfolk
This report explores the experiences of LGBTQIA+ people accessing healthcare services in Norfolk, with a focus on identifying barriers, inequalities and areas for improvement. LGBTQIA+ people are known to experience poorer health outcomes and less positive health care experiences compared to the general population. Given that this group is underrepresented in general engagement activity, Healthwatch […]
Preparing for later life in Norfolk
This report is part of a three-year project run by Healthwatch Norfolk for Norfolk County Council Adult Social Care. The project looks at how people in the county are preparing for later life, the experiences of those over the age of 65 and the people who care for them. The report outlines the findings in […]
Experiences of Inpatient General Rehabilitation
In this report we have engaged patients, their relatives and staff to assess the inpatient general rehabilitation service provided by Norfolk Community Health and Care NHS Trust (NCH&C). Inpatient rehabilitation provides a tailored environment in which patients can rebuild strength and mobility following a stay in hospital. Rehabilitation units act as a bridge between acute […]
Engaging with young people: Crucial Crew report
At Healthwatch Norfolk, we are committed to gathering feedback from people of all ages. However, between 2020 and 2024, fewer than 1% of our respondents were aged 15 or under. To address this gap, we made it a priority to seek out the views of children and ensure their experiences of health and social care […]
The Norfolk Hearing Loss and Deaf-Friendly Charter – revisited
In 2021/22, Healthwatch Norfolk was commissioned by the Norfolk and Waveney Integrated Care Board (then known as the Norfolk and Waveney Clinical Commissioning Group) to explore how digital technology could help improve access to primary care for people who are Deaf or hard of hearing. You can read that report here. Based on this research, […]
Experiences of carers of people with serious mental illness (SMI)
This report summarises our findings of the second year of our three-year project looking at the experiences of carers of people with serious mental illness (SMI). In this year we focused on young carers (under the age of 18), those under the age of 45 and carers who have English as a second language, to […]
Maternity and Neonatal Voices Partnerships: an independent review
This report details our independent review of the Norfolk and Waveney Maternity and Neonatal Voices Partnerships (MNVPs). MNVPs play a key role in gathering feedback from patients and their families and then using it to improve the safety and quality of maternity and neonatal services. Our team worked closely with the NHS Norfolk and Waveney […]
Patient and professional experiences of using digital tools in primary care Year Four report
This report is a summary of the fourth year of a project in which Healthwatch Norfolk was asked to look at digital access and how tools like apps and websites can help in healthcare. The focus was on two groups with lower registration rates of the NHS App in the East of England: young people […]