Patient and professional experiences of using digital tools in primary care Year Two summary report
This report is a summary of the second year of our Digital Tools work looking at how patients access health care digitally. It looks at the introduction of the Shared Care Record, public awareness of the NHS app, and how some GP practices are doing innovative work helping people access information and help digitally. Our […]
Patient and professional experiences of using digital tools in primary care Year Two report
This report look at ways patients access care digitally by exploring the introduction of the Shared Care Record, public awareness of the NHS app, and other innovative uses of digital tools. It found that Digital Health Hubs in libraries are helping people use and understand apps and accessing care by computer, and some GP surgeries […]
Experiences of sexual health and contraceptive services in Norfolk
From January to March 2020, Healthwatch Norfolk was asked to support Norfolk County Council in a review of the sexual health and contraceptive services it commissions, to ensure they meet population need, improve patient choice and promote self-care. We carried out an online survey which received interest from 276 people, of which there were 228 […]
Engaging with the Care Quality Commission if you are homeless or have no fixed abode July 2023
The Care Quality Commission (CQC) wanted to hear from different communities who struggle with poorer care outcomes. Healthwatch Norfolk worked with them to talk to people who are homeless or have no fixed abode gathering nearly 50 pieces of feedback. We worked with two different organisations (Sanctuary Supported Living and The Salvation Army) to gather […]
Proposals for a Major Trauma Centre at the Norfolk and Norwich University Hospital October 2023
NHS England asked Healthwatch Norfolk to ask the public for their views on a proposal for the Norfolk and Norwich University Hospital to become a Major Trauma Centre, which would provide 24/7 emergency access for care and treatment of severe and complex injuries. We received 1304 pieces of feedback as well as speaking with a […]
Priory Burston House Secure In-Patient Unit My Views Matter report
Healthwatch Norfolk visited Priory Burston House Secure In-Patient Unit as part of its My Views Matter project visiting residential sites for people with learning disabilities and/or autism. We announced the visit in advance in order to minimise disruption and spent around three hours talking to patients and staff, observing life within the service, and examining […]
Priory Lombard House My Views Matter report
We visited Priory Lombard House in Little Ellingham to talk to residents and staff about their care. It was part of our My Views Matter project where we visited residential sites for people with learning disabilities and/or autism following the deaths of some residents in sites operated by Jeesal. None of the patients we spoke […]
Hillhouse Residential Home | My Views Matter Report
She looks at it as her home, if you know what I mean
6 Lamberts My Views Matter report
Overall, the staff at 6 Lamberts appeared to understand residents well and to
have good relationships with them. The premises seemed to be well personalised, and were being renovated after a period of disrepair.
The Old Rectory My Views Matter report
Part of Healthwatch Norfolk’s work programme is to carry out Enter and View visits to health and social care services, to see and hear how people experience care. The visits are carried out by our authorised representatives. From September 2022 – April 2023, our Enter and View visits were part of a project called ‘My […]
