In June 2023 we visited Chet Valley Medical Practice to speak with patients about their experience with local health and social care services. From this visit we received 20 reviews for the practice. The reviews have an average star rating of 4.6 out of five....

During the week 22nd to 26th May 2023, we visited The Queen Elizabeth Hospital in King's Lynn every day to find out about patient experience. We wanted to find out what was working well and what could be better. We visited outpatient clinics, patients on wards, and Accident and Emergency to speak with patients, their carers, and their visitors. While we were there we made observations and spoke to staff about their experiences too. The surveys were also available online until the end of July 2023 for people who could not share their feedback with us during that week. The visit formed part of our Three Hospitals Three Weeks project which saw Healthwatch Norfolk visit the Queen Elizabeth, James Paget University Hospital, and Norfolk and Norwich University Hospital for a week each....

In August 2023 we visited Newton Flotman Surgery to speak with patients about their experience with health and social care services. From this visit we received 11 reviews for the surgery with an average rating of 4.2 out of five....

In August we visited both branches of Mattishall and Lenwade Surgeries to speak with patients about their experience with local health and social care services. From these visits we received 14 reviews for Mattishall Surgery with and average rating of 4.1 out of five, and 11 reviews for Lenwade Surgery with an average rating of 4.4....

Throughout March and April 2023 we visited pharmacies and dispensaries across Norfolk to speak with service users and find out what was working well and what could be improved for service users. We spoke to or received survey responses from 1,093 pharmacy users in Norfolk. We also heard from 46 professionals working in surgeries or pharmacies....