Heathgate Medical Practice feedback report June 2022

Overall, nearly all patients we heard from told us that they were happy with the practice and the support they received, in particular staff at the practice were praised by patients.

On the other hand, suggestions for improvements from patients included:

• “When you call there is a long recorded message which could be shorter”
• “I do think generally that GP’s do not have enough training in mental health services”
• “The chairs in the waiting room are exceptionally uncomfortable and my husband struggles with this. Also the music in the waiting area is too loud.”