Heathgate Medical Practice feedback report June 2022

In June 2022 we visited Heathgate Medical Practice to speak with patients about their experience with health and social care services. From this visit we received 18 reviews for the practice. Alongside this we promoted our visit on social media and received five additional reviews from patients which are also included in this report. The reviews have an average star rating of 4.8 out of five.

Overall, nearly all patients we heard from told us that they were happy with the practice and the support they received, in particular staff at the practice were praised by patients.

On the other hand, suggestions for improvements from patients included:

• “When you call there is a long recorded message which could be shorter”
• “I do think generally that GP’s do not have enough training in mental health services”
• “The chairs in the waiting room are exceptionally uncomfortable and my husband struggles with this. Also the music in the waiting area is too loud.”

I have lots of praise for the surgery. They were great when I had a cancer diagnosis. The doctor said "Ring me when you like"

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