Experiences of using digital tools in Primary Care

Healthwatch Norfolk were asked by Norfolk and Waveney Clinical Commissioning Group (CCG) to conduct a three-year project looking into digital access to doctors’ surgeries and the digital tools that are available to help. This report covers the work conducted and findings within year one (April 2021- April 2022).

Consider production of one clear, concise, and accessible document to be available to patients detailing the types of digital tools available to them for accessing their doctors’ surgery. This document should include where to go to for support accessing the digital tools.

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