We have been working with Norfolk health and social care organisations to look into residents' experiences of accessing information and support during the COVID-19 (coronavirus) outbreak in the UK. This report contains the findings of the survey during the second two week period of it running, from 30th April to 13th May 2020. During this time period there were 87 completed responses, in comparison to 320 full responses from the first two week period....

We wanted to find out whether Norfolk surgeries or practice websites include accessible Patient Participation Group (PPG) information such as how to register, how frequently they meet, and any notes from previous meetings....

Linking in with a piece of work carried out by other East of England Healthwatch, Healthwatch Norfolk (HWN) conducted a mini audit to look at what information is available for cancer patients on GP surgery websites....

We have been working with Norfolk health and social care organisations to look into residents' experiences of accessing information and support during the COVID-19 (coronavirus) outbreak in the UK....

Was offered support, but it did not materialise because Norwich City Council gave incorrect information. Very distressing and potentially dangerous for a vulnerable person....

This report highlights the signposting queries we have received regarding dental services in Norfolk since January 2020 and the information people have been requesting regarding dental services. It also details reviews of dental practices our engagement team have collected, and investigations carried out by the Healthwatch Norfolk team into dentist’s website and the availability of dental practices taking on new NHS patients....

Healthwatch Norfolk identified a need to gather feedback from both care home residents and their relatives on how their care provider is supporting them to lead a good life....

The report combines feedback we have received about experiences during the COVID-19 (coronavirus) outbreak during Autumn 2020: experiences during lockdown, feedback from professionals, experiences of care home residents, and experiences of mental health services....

The survey was open between 16th April and 13th July 2020 to gather residents' experiences of accessing information and support during the COVID-19 (coronavirus) outbreak in the UK. The aim of the survey was to gather constructive information from service users that might provide real-time insight into community need, experience, and awareness of available support....