Roundwell Medical Centre feedback report September 2023

In September 2023, we visited Roundwell Medical Centre in Norwich to speak with patients about their health and social care experiences and compiled a feedback report. We received 15 reviews with an average star rating of 3.8 out of five. Patients told us they got a good quality of service and staff were helpful, but did find some difficulties booking appointments.

The phones can be tricky but we get there in the end. Everyone is lovely. Maybe a few more appointments would help, but it is not as easy as that.

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In the past it was very good but now we find it nearly impossible to see a clinician....