Language barriers and access to healthcare in Norfolk

Healthwatch Norfolk, in common with some other Healthwatch around the country, were asked to look at the Accessible Information Standard (AIS) to find out how accessible information is for those needing and receiving care. As part of this, we heard from patients who were struggling as they spoke little or no English. Although this was not part of the AIS at the time of doing the research, we were so concerned about the issue we completed a separate study and report into this....
Healthwatch Norfolk was commissioned by the Health & Wellbeing Board for Norfolk, in November 2021, to explore prevention activity in line with the Joint Health & Wellbeing Strategy for 2018-22 (Health & Wellbeing Board for Norfolk, 2018). The aim of this review is to inform and support the development of the Health & Wellbeing Board’s next strategy in relation to its specific priority on prevention....
In May 2022 we visited Carole Brown Health Centre to speak with patients about their experience with health and social care services. From this visit we received 13 reviews for the centre. The reviews have an average star rating of 4.7 out of five...
In May 2022 we visited Wymondham Medical Partnership to speak with patients about their experience with health and social care services. From this visit we received 26 reviews for Wymondham Medical Partnership. We also visited Wymondham Library where we received 3 pieces of feedback for the surgery. Alongside this, these visits were promoted on Facebook before and after and so consequently the following report also includes feedback received directly through our website or sent through the post from 1st May to 10th June 2022. In total this report presents 40 pieces of feedback. The reviews have an average star rating of 3.7 out of five....
In June 2022 we visited Shipdham Surgery to speak with patients about their experience with health and social care services. From this visit we received 12 reviews for Shipdham Surgery. In addition to this we received two reviews for the surgery from promoting our visit on local community groups on Facebook. All these reviews have an average star rating of 4.9 out of five. Only two patients did not rate the surgery as the full five stars....
In June 2022 we visited Heathgate Medical Practice to speak with patients about their experience with health and social care services. From this visit we received 18 reviews for the practice. Alongside this we promoted our visit on social media and received five additional reviews from patients which are also included in this report. The reviews have an average star rating of 4.8 out of five....
In July 2022 we visited Chet Valley Medical Practice in Loddon to speak with patients about their experience with health and social care services. From this visit we received 10 reviews for the practice. Alongside this we received two additional reviews as a result of promoting our visit on social media. The reviews have an average star rating of 4.2 out of five...

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