In October 2022 we visited Roundwell Medical Centre in New Costessey to speak with patients about their experience with health and social care services. From this visit we received 14 reviews for the centre. In addition to this we received two reviews through our website while promoting our visit on social media. The reviews have an average star rating of 4.3 out of five. By Healthwatch Norfolk...

Healthwatch Norfolk noticed a rise in the number of patients dissatisfied with their experiences at doctors’ surgeries. Patients were telling us they were unhappy with waiting times, unsure of how surgeries decided on priorities for care, and general negativity with access and the services offered to them. Targeted engagement was carried out at doctors’ surgeries throughout Summer 2022 (May to August) to find out more. The main aim was to be able to help surgeries across Norfolk ensure their patients are well informed about the way they work, the services they offer, the people they may be offered an appointment with, and the options available to them....

In November 2022 we visited Orchard Surgery in Dereham to speak with patients about their experience with local health and social care services. From this visit we received 16 reviews for the surgery. In addition to this we promoted our visit on Facebook and consequently received an additional three reviews through our website. The reviews have an average star rating of 4.2 out of five....

In October 2022 we visited Lawns Medical Practice to speak with patients about their experience with local health and social care services. We also promoted our visit on social media and received some reviews through our website. In total we received 11 reviews for Lawns Medical Practice. The reviews have an average star rating of 4.1 out of five....

In December 2022 we visited the Jenny Lind Children’s Outpatient Department at the Norfolk and Norwich University Hospital to speak with patients and their families or carers about their experiences with the department. From this visit we received 18 reviews with an average star rating of 4.2 out of five....