Olive House feedback report February 2024

In February 2024 we visited Olive House in Newton Flotman to speak with service users about their experience with the home. We also spoke to some members of staff about their experiences. It provides residential care for up to 45 people aged 65 or over. This visit formed part of our targeted engagement of visiting care homes around Norfolk to learn more about the experiences of service users. At the end of all these visits, a summary report will be produced.

From this visit we received 18 reviews for the home. We received 11 reviews from services users and one from a visitor, these reviews have an average star rating of 4.4 out of five. We also collected six reviews from staff members; five of these rated the home as five stars out of five.

Nearly all the service users we spoke to were happy living in the home and felt well cared for. They were happy with the activities on offer. Some were a little uncertain about new members of staff they were not familiar with, but we heard how staff were kind, friendly, and approachable.

One person told us that the room alarms are noisy, especially at night, which we also witnessed as they were frequently going off during our visit. We spoke to the manager who told us she would look into perhaps getting pagers to buzz instead.

Olive House has been very nice. There's a lot of people who aren't well but they look after us. The staff do the extra little things to help.

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