School Lane Surgery feedback report March 2024

We visited School Lane Surgery in Thetford to talk to patients about their health and social care experiences. We received 17 reviews about the surgery, which got an average star rating of 3.8 out of 5 in our feedback report.

Staff at the surgery were praised by the people we spoke to, and we heard how they were often helpful. However, the main issue with the surgery that we heard about was difficulties being able to access appointments and struggling with the appointment system.

I'm happy with the people. If you get to see a Dr or talk to the receptionists they are excellent most of the time. The system is not!

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In the past it was very good but now we find it nearly impossible to see a clinician....