Covid-19 Survey 3 May 14-27 2020
We have been working with Norfolk health and social care organisations to look into residents’ experiences of accessing information and support during the COVID-19 (coronavirus) outbreak in the UK.
Experiences of Covid-19 information and support July 2020
Was offered support, but it did not materialise because Norwich City Council gave incorrect information. Very distressing and potentially
dangerous for a vulnerable person.
Dental provision in Norfolk October 2020
This report highlights the signposting queries we have received regarding dental services in Norfolk since January 2020 and the information people have been requesting regarding dental services. It also details reviews of dental practices our engagement team have collected, and investigations carried out by the Healthwatch Norfolk team into dentist’s website and the availability of dental practices taking on new NHS patients.
Living a good life in Norfolk care homes
Healthwatch Norfolk identified a need to gather feedback from both care home residents and their relatives on how their care provider is supporting them to lead a good life.
Experiences during the Covid-19 pandemic and November lockdown December 2020
The report combines feedback we have received about experiences during the COVID-19 (coronavirus) outbreak during Autumn 2020: experiences during lockdown, feedback from professionals, experiences of care home residents, and experiences of mental health services.
Experiences of Covid-19 information and support July 2020
The survey was open between 16th April and 13th July 2020 to gather residents’ experiences of accessing information and support during the COVID-19 (coronavirus) outbreak in the UK. The aim of the survey was to gather constructive information from service users that might provide real-time insight into community need, experience, and awareness of available support.
Cancer appointment experiences during the Covid-19 pandemic
This report shares the results of Healthwatch Norfolk’s project about people’s experiences of cancer appointments during the COVID-19 pandemic in Norfolk and Waveney. The project aimed to find out about experiences and views on in-person and virtual (phone, video, and e-mail/e-messaging) appointments.
GP access for people with no fixed abode
Healthwatch Norfolk wanted to understand the experience of patients with no fixed abode (NFA), their ability to access GP services, and what barriers they may face when it comes to accessing healthcare provision. We were especially interested in whether patients with no fixed abode are able to sign up to a new surgery.
Hearing Loss and Deaf-Friendly Charter April 2022
Healthwatch Norfolk and the Norfolk and Waveney Clinical Commissioning Group (CCG) have compiled research that has demonstrated the need for changes to improve accessibility and consultations for patients who have hearing loss or are deaf. These changes would improve the patient experience of making and attending GP appointments.
This Hearing Loss and Deaf Friendly Practice Charter suggests ways in which your GP practice can reduce variations in accessibility ensuring those affected by hearing loss are considered across all aspects of primary care activity, including making appointments, attending consultations, and receiving continued care.
How you would like the Queen Elizabeth Hospital to communicate with you
The Queen Elizabeth Hospital in King’s Lynn asked us to find out people’s views about how the QEH should communicate with patients and the public about their health, the hospital, and how they could be involved in making changes.
