Covid-19 survey 1 April 16-29 2020

We have been working with Norfolk health and social care organisations to look into residents' experiences of accessing information and support during the COVID-19 (coronavirus) outbreak in the UK.

The key findings included:
Friends and family have been the most common way of getting help for those self-isolating.

People told us accessing information can be difficult because there is too much available and it is hard to know what to trust or believe.

Several respondents mentioned desire for information in different formats, particularly to be more accessible for those with sight difficulties (eg. braille or large font).

We heard that dentistry and mental health support had been difficult to access.

Of those who have had in-person health or social care appointments, 41% told us that the risks of having in-person treatment during the coronavirus outbreak were not explained to them throughout.

Of all respondents, 49% have had appointments cancelled or postponed since early March 2020, most commonly hospital or dentist appointments.

The worst part has been supermarkets/food shopping while in the shielding group. It’s been stressful, time confusing to keep trying to get deliveries, and made pain & anxiety worse.

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