Accessing PPG information on GP websites

We wanted to find out whether Norfolk surgeries or practice websites include accessible Patient Participation Group (PPG) information such as how to register, how frequently they meet, and any notes from previous meetings.

We found that all 93 websites have PPG information.
Footfall is the most popular site host – but across the sites there does not appear to be the consistency you would expect regarding information pages, access to registration forms and copies of notes.
The user journey to find information about the PPG is not always clear, the search function on websites does not always work, and also it is made more difficult when surgeries are inconsistent in what they are calling their patient group.
Of the 93 websites, only 16 have minutes or reports updated in 2019 or after.

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