St Brannock’s Residential Home My Views Matter report

Part of Healthwatch Norfolk’s work programme is to carry out Enter and View visits to health and social care services, to see and hear how people experience care. The visits are carried out by our authorised representatives. From September 2022 – April 2023, our Enter and View visits were part of a project called ‘My […]

Priory Burston House Secure In-Patient Unit My Views Matter report

Healthwatch Norfolk visited Priory Burston House Secure In-Patient Unit as part of its My Views Matter project visiting residential sites for people with learning disabilities and/or autism. We announced the visit in advance in order to minimise disruption and spent around three hours talking to patients and staff, observing life within the service, and examining […]

Priory Lombard House My Views Matter report

We visited Priory Lombard House in Little Ellingham to talk to residents and staff about their care. It was part of our My Views Matter project where we visited residential sites for people with learning disabilities and/or autism following the deaths of some residents in sites operated by Jeesal. None of the patients we spoke […]

My Views Matter formal response from Norfolk Adult Social Services

Norfolk Adult Social Services is writing a Residential Strategy setting out what they expect from people providing residential care for people with learning disabilities in the county and ensure that high-quality meaningful activities are provided as part of the care package. It is part of their formal response to our My Views Matter project. You […]

6 Lamberts My Views Matter report

Overall, the staff at 6 Lamberts appeared to understand residents well and to
have good relationships with them. The premises seemed to be well personalised, and were being renovated after a period of disrepair.

The Old Rectory My Views Matter report

Part of Healthwatch Norfolk’s work programme is to carry out Enter and View visits to health and social care services, to see and hear how people experience care. The visits are carried out by our authorised representatives. From September 2022 – April 2023, our Enter and View visits were part of a project called ‘My […]

Astley Court My Views Matter report

Part of Healthwatch Norfolk’s work programme is to carry out Enter and View visits to health and social care services, to see and hear how people experience care. The visits are carried out by our authorised representatives. From September 2022 – April 2023, our Enter and View visits were part of a project called ‘My […]

Broadland Clinic at Little Plumstead Hospital – My Views Matter

Part of Healthwatch Norfolk’s work programme is to carry out Enter and View visits to health and social care services, to see and hear how people experience care. From September 2022 – April 2023, our Enter and View visits were part of a project called ‘My Views Matter’. This project was specifically focused on residential […]

My Views Matter

Between April 2018 and July 2020, three patients, Joanna, “Jon” and Ben, died at Cawston Park Hospital in North Norfolk, having suffered neglect and abuse. They were all in their 30s, and they all had learning disabilities. An important finding of reports into the tragedy was that the views of patients and their families were systematically ignored by the hospital. As part of the system response to these events, the Healthwatch Norfolk board agreed to undertake a review of the residential and in-patient sector caring for people with learning disabilities and autistic people.