How to complain about commissioning
Commissioning is the process of assessing, planning, prioritising, buying, and monitoring the services we need to keep us healthy.
Health care
The Norfolk and Waveney Integrated Care Board (ICB) pays for most health-related services and care in Norfolk on behalf of NHS England.
This includes:
- GPs
- NHS Dentists
- Pharmacies
- Opticians
- Military health services
- Hospital non-emergency care
- Ambulance
- Out-of-hours
- NHS 111
- Community health services
- Mental health services
- NHS continuing care
If you would like to raise any concerns about changes to services, gaps in services, or other commissioning decisions, you can complain to the commissioner.
This is the organisation that pays for the service or care. This will vary depending on the service you are complaining about.
For primary care this would be the Norfolk and Waveney Integrated Care Board (ICB)
You can contact them in three different ways:
Telephone: 01603 595857
Email: [email protected]
By post: NHS Norfolk and Waveney ICB, County Hall, Martineau Lane, Norwich NR1 2DH
Social care
Social Care & Public Health Organisations include:
- Residential Care
- Home Care
- Children’s Services
- Carer Services
If you would like to raise any concerns about changes to services, gaps in services, or other commissioning decisions you can complain to the commissioner.
This is the organisation that pays for the service or care. This will vary depending on the service you are complaining about.
For Social Care and Public Health Organisations this would be Norfolk County Council.
You can contact Norfolk County Council by:
Phone – 0344 800 8020
