How to complain about your pharmacy
Pharmacists are experts in medicines who can help you with minor health concerns. As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, and have the right training to help you get help for more serious illneses.
Firstly, speak to a member of staff involved with the care
It is best to first speak with a member of staff involved with the care.
This means that concerns you have may be sorted quickly and easily.
If you find that staff cannot help you, or you are not comfortable speaking with them you may want to make a formal complaint with either your pharmacy or NHS England.
Follow your pharmacy complaints procedure
Each pharmacy will have their own complaints procedure. To find out how to complain at your pharmacy please ask a member of staff.
Contact the Norfolk and Waveney Integrated Care Board (ICB)
If you are not happy with the response from your pharmacist, you can then contact the Norfolk and Waveney Integrated Care Board (ICB). You can contact them by:
Phone: 01603 598587
Email: [email protected]
Writing: NHS Norfolk and Waveney ICB, County Hall, Martineau Lane, Norwich, NR1 2DH
The Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman are the final stage of unresolved complaints in the NHS. Only contact them once you have received your final response to your formal complaint from your Pharmacy or NHS England.
You can contact them by:
Phone – 0345 015 4033
Online – Visiting their website here
Please note: as of September 2022 the Parliamentary and Health Service Ombudsman have changed the way they handle complaints about the NHS. In most cases they will now only look into more serious cases. To find out more about this please visit their website: www.ombudsman.org.uk/service-update.
