How to complain about urgent and emergency care
Urgent care involves any non-emergency illness or condition which needs urgent attention. Emergency care is any illness or condition which is life-threatening and needs urgent care via ambulance or in an Emergency department.
Firstly, speak to a member of staff involved with the care
It is best to first speak with a member of staff involved with the care.
This means that concerns you have may be sorted quickly and easily.
If you find that staff cannot help you, or you are not comfortable speaking with them, contact the service to resolve your concerns or to find out how to make a formal complaint.
Complain about the East of England Ambulance Service
If you would like to complain about the East of England Ambulance Service, you can contact them by:
Phone – 0800 028 3382 or 01234 243320
Email – [email protected]
In writing: The Patient Experience Team, EEAST, Hammond Road, Bedford, MK41 0RG
Online – By visiting their website and submitting your feedback online
Complain about NHS 111 or Out-Of-Hours Service
If you would like to complain about NHS 111 or Out of Hours service you can contact them by:
Phone – 01233 505450 option 1
Email – [email protected]
The Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman are the final stage of unresolved complaints in the NHS. Only contact them once you have received your final response to your formal complaint.
You can contact them by:
Phone – 0345 015 4033
Online – By visiting their website here
Please note: as of September 2022 the Parliamentary and Health Service Ombudsman have changed the way they handle complaints about the NHS. In most cases they will now only look into more serious cases. To find out more about this please visit their website: www.ombudsman.org.uk/service-update.
