We wanted to highlight the results of the Adult Inpatient Survey for 2023, which was published by the Care Quality Commission (CQC) in summer 2024. Our focus was on the three main acute hospitals in Norfolk – the Norfolk and Norwich University Hospital in Norwich, the James Paget University Hospital in Gorleston and the Queen Elizabeth Hospital in King’s Lynn.
Respondents were asked to share their views on the care they received while being an inpatient, which covered everything from the quality of communication to the standard of meals.
At the Norfolk and Norwich, there were concerns about the lack of opportunities to leave feedback, the standard of food, and the night-time disruption from other patients, but it scored highly around arrangements for discharge from hospital.
The James Paget performed well around feedback and food, as well as explaining the reasoning behind patients having to change wards when that happens.
And the Queen Elizabeth Hospital did not get high marks for arranging patient discharged or patients trusting doctors, with some patients given contradictory information.
