Adult social care for the over 65s in Norfolk Year One Executive Summary
On this page, you can find the executive summary of some work we were asked to carry out by Norfolk County Council to help make sure the voices of older people are heard when planning and delivering social care services in the county. We wanted to understand how well older people are listened to and […]
Adult social care for the over-65s Year One report
Healthwatch Norfolk was asked to find out more about areas of expected and current high demand in adult social care for over-65s in Norfolk. It focused on three main areas: How well older people are listened to by adult social care The role of adult social care in hospital discharge Experiences of people getting help […]
The public’s view of new Community Diagnostic Centres in Great Yarmouth
In 2021, the UK government announced plans for Community Diagnostic Centres (CDCs) to make diagnostic tests more accessible and reduce hospital pressure. The James Paget University Hospital (JPUH) opened one in July 2024, and another is planned for the Northgate Hospital site in Great Yarmouth. These centres aim to provide more convenient, local access to […]
Patient and professional experiences of using digital tools in primary care Year Three report
This is the final year of a three-year project which was commissioned by the Norfolk and Waveney Integrated Care Board. The focus was around how patients use different digital methods of accessing their GP practice, what they are, and any barriers to them. We heard from a total of 768 people who completed a survey, […]
Experiences of carers of adults with Serious Mental Illness (SMI) June 2024
Healthwatch Norfolk was commissioned by the Norfolk and Suffolk Foundation Trust (NSFT) to find out more about the experiences of carers with Serious Mental Illness (SMI) in Norfolk, and how they could be better supported. We gathered feedback in a number of ways including a survey, interviews and an online focus group. In total, we […]
Community-based mental health services in Norfolk and Waveney Year Two summary report
This report summarises the work done in Year Two around evaluating the work by a Steering Group to transform community mental health. We found change is happening but many adults severely affected by mental illness and their carers are not yet experiencing this, and there are ongoing challenges around both waiting times for services and […]
Community-based mental health services in Norfolk and Waveney Year Two report
This report outlines the work done during Year Two of a three-year project evaluating how well a Steering Group (managed by the Norfolk and Waveney Integrated Care Board and the Norfolk and Suffolk Foundation Trust) is delivering on the transformation of community mental health services in Norfolk. It focuses on five key areas including adults […]
Ideas for the future of Benjamin Court
The Norfolk and Waveney Integrated Care Board (ICB) asked Healthwatch Norfolk to seek the views of the public about what should happen to one of the buildings at Benjamin Court in Cromer. It had previously had a number of uses including reablement, rehabilitation, respite, palliative care services, and was most recently used for short-term rehabilitation […]
Patient and professional experiences of using digital tools in primary care Year Two summary report
This report is a summary of the second year of our Digital Tools work looking at how patients access health care digitally. It looks at the introduction of the Shared Care Record, public awareness of the NHS app, and how some GP practices are doing innovative work helping people access information and help digitally. Our […]
Patient and professional experiences of using digital tools in primary care Year Two report
This report look at ways patients access care digitally by exploring the introduction of the Shared Care Record, public awareness of the NHS app, and other innovative uses of digital tools. It found that Digital Health Hubs in libraries are helping people use and understand apps and accessing care by computer, and some GP surgeries […]
