Maternity and Neonatal Voices Partnerships: an independent review
This report details our independent review of the Norfolk and Waveney Maternity and Neonatal Voices Partnerships (MNVPs). MNVPs play a key role in gathering feedback from patients and their families and then using it to improve the safety and quality of maternity and neonatal services. Our team worked closely with the NHS Norfolk and Waveney […]
Patient and professional experiences of using digital tools in primary care Year Four report
This report is a summary of the fourth year of a project in which Healthwatch Norfolk was asked to look at digital access and how tools like apps and websites can help in healthcare. The focus was on two groups with lower registration rates of the NHS App in the East of England: young people […]
Norfolk Health Services review
Healthwatch Norfolk was asked to carry out an independent summary of public and professional responses to proposed changes to three services – the GP Out Of Hours Service, the Norwich Walk-In Centre, and the Vulnerable Adults Service Inclusion Hub. Prior to the conclusion of the work, NHS Norfolk and Waveney decided not to go ahead […]
What adults with learning disabilities say about safeguarding
Healthwatch Norfolk worked with Opening Doors, an organisation which supports people with learning disabilities in Norfolk. Members of the organisation, which is run by those with learning disabilities, felt safeguarding was an area they wanted to look at, and they set up a series of workshops to hear people’s views. More than half said they […]
Patient Data Project report
In this report members of the public in Norfolk, Cambridgeshire and Peterborough have had their say on how the NHS uses their personal details to enhance care and provide better support in their communities. Currently the NHS collects huge amounts of data about each patient including name, address, prescription details, and information about care and […]
Community mental health services in Norfolk and Waveney – Year Three report
This report outlines the work done during the final year of a three-year project evaluating how well the Community Transformation Steering Group (managed by the Norfolk and Waveney Integrated Care Board and the Norfolk and Suffolk Foundation Trust) is delivering on the transformation of community mental health services in Norfolk. In the third year of […]
Queen Elizabeth Hospital Youth Council Year One report
The Queen Elizabeth Hospital in King’s Lynn asked Healthwatch Norfolk to help it form stronger connections with young people by setting up a Youth Council. What did we do? We worked with the hospital to create a promotional film and asset, before carrying out an engagement programme with schools, colleges, youth groups and employers to […]
Adult social care for the over 65s in Norfolk Year One Executive Summary
On this page, you can find the executive summary of some work we were asked to carry out by Norfolk County Council to help make sure the voices of older people are heard when planning and delivering social care services in the county. We wanted to understand how well older people are listened to and […]
Adult social care for the over-65s Year One report
Healthwatch Norfolk was asked to find out more about areas of expected and current high demand in adult social care for over-65s in Norfolk. It focused on three main areas: How well older people are listened to by adult social care The role of adult social care in hospital discharge Experiences of people getting help […]
The public’s view of new Community Diagnostic Centres in Great Yarmouth
In 2021, the UK government announced plans for Community Diagnostic Centres (CDCs) to make diagnostic tests more accessible and reduce hospital pressure. The James Paget University Hospital (JPUH) opened one in July 2024, and another is planned for the Northgate Hospital site in Great Yarmouth. These centres aim to provide more convenient, local access to […]
