Patient and professional experiences of using digital tools in primary care Year Three report
This is the final year of a three-year project which was commissioned by the Norfolk and Waveney Integrated Care Board. The focus was around how patients use different digital methods of accessing their GP practice, what they are, and any barriers to them. We heard from a total of 768 people who completed a survey, […]
Experiences of carers of adults with Serious Mental Illness (SMI) June 2024
Healthwatch Norfolk was commissioned by the Norfolk and Suffolk Foundation Trust (NSFT) to find out more about the experiences of carers with Serious Mental Illness (SMI) in Norfolk, and how they could be better supported. We gathered feedback in a number of ways including a survey, interviews and an online focus group. In total, we […]
Community-based mental health services in Norfolk and Waveney Year Two summary report
This report summarises the work done in Year Two around evaluating the work by a Steering Group to transform community mental health. We found change is happening but many adults severely affected by mental illness and their carers are not yet experiencing this, and there are ongoing challenges around both waiting times for services and […]
Community-based mental health services in Norfolk and Waveney Year Two report
This report outlines the work done during Year Two of a three-year project evaluating how well a Steering Group (managed by the Norfolk and Waveney Integrated Care Board and the Norfolk and Suffolk Foundation Trust) is delivering on the transformation of community mental health services in Norfolk. It focuses on five key areas including adults […]
Ideas for the future of Benjamin Court
The Norfolk and Waveney Integrated Care Board (ICB) asked Healthwatch Norfolk to seek the views of the public about what should happen to one of the buildings at Benjamin Court in Cromer. It had previously had a number of uses including reablement, rehabilitation, respite, palliative care services, and was most recently used for short-term rehabilitation […]
Patient and professional experiences of using digital tools in primary care Year Two summary report
This report is a summary of the second year of our Digital Tools work looking at how patients access health care digitally. It looks at the introduction of the Shared Care Record, public awareness of the NHS app, and how some GP practices are doing innovative work helping people access information and help digitally. Our […]
Patient and professional experiences of using digital tools in primary care Year Two report
This report look at ways patients access care digitally by exploring the introduction of the Shared Care Record, public awareness of the NHS app, and other innovative uses of digital tools. It found that Digital Health Hubs in libraries are helping people use and understand apps and accessing care by computer, and some GP surgeries […]
Experiences of sexual health and contraceptive services in Norfolk
From January to March 2020, Healthwatch Norfolk was asked to support Norfolk County Council in a review of the sexual health and contraceptive services it commissions, to ensure they meet population need, improve patient choice and promote self-care. We carried out an online survey which received interest from 276 people, of which there were 228 […]
Engaging with the Care Quality Commission if you are homeless or have no fixed abode July 2023
The Care Quality Commission (CQC) wanted to hear from different communities who struggle with poorer care outcomes. Healthwatch Norfolk worked with them to talk to people who are homeless or have no fixed abode gathering nearly 50 pieces of feedback. We worked with two different organisations (Sanctuary Supported Living and The Salvation Army) to gather […]
Proposals for a Major Trauma Centre at the Norfolk and Norwich University Hospital October 2023
NHS England asked Healthwatch Norfolk to ask the public for their views on a proposal for the Norfolk and Norwich University Hospital to become a Major Trauma Centre, which would provide 24/7 emergency access for care and treatment of severe and complex injuries. We received 1304 pieces of feedback as well as speaking with a […]
