In November we visited Grove Surgery to speak with patients about their experience with health and social care services. From this visit we received 16 reviews for the practice. The reviews have an average star rating of 4.3 out of 5.
Grove Surgery is a GP Practice located in the centre of Thetford. Upon their last inspection in December 2023, the practice received a rating of ‘Good’ from the CQC. There were 12,800 patients registered with the surgery at this time.
Grove Surgery offers a variety of services including a Smoking Cessation Clinic, Phlebotomy, and a Long-Term Conditions Clinic.
Overall, patients felt satisfied with their experience of care at Grove Surgery, with people specifically praising the friendly and helpful nature of the staff. A few people did note that they had trouble getting in-person appointments and felt that telephone appointments were not always the best form of communication.
