Briar House feedback report April 2024
In April 2024, we visited Briar House Care Home in King’s Lynn to talk to the people who live there about their care. It is part of a targeted engagement programme which sees us visiting care homes across the county. Briar House provides accommodation support and care for up to 62 people, some living with […]
Nightingale Lodge feedback report March 2024
Healthwatch Norfolk visited Nightingale Lodge in Hunstanton in March 2024 as part of our targeted engagement programme to visit care homes around the county. The home provides care for up to 29 people, including support for people living with dementia. From this visit, we received 10 reviews from residents and members of staff, with an […]
Diamond House feedback report March 2024
In March 2024, we visited Diamond House Care Home in Downham Market to talk to residents about their experiences, and also some staff. We gathered reviews which had an average star rating of 4.6 out of five. Overall residents seemed happy and spoke highly of the staff and food. We also heard about the range […]
Lenwade Surgery feedback report May 2024
In May 2024, we visited Lenwade Surgery to talk to patients about their experiences. During our visit, we received 9 reviews about the practice which scored an average star rating of 4.4 out of 5. Overall, patients were satisfied with their care describing the doctors as ‘very good’ and ‘fantastic.” Electronic prescriptions and the options […]
Mattishall Surgery feedback report May 2024
In May 2024, we visited Mattishall Surgery to speak with patients about their experience. From this visit, we received 18 reviews for the practice which had an average star rating of 3.6 out of 5. Some people said it was easy to access appointments while others said they could not always get same-day appointments or […]
Corton House feedback report March 2024
In March 2024, we visited Corton House care home in Norwich to speak with the people living there about their experiences, and also chatted to some staff. This was part of some targeted engagement which saw our team visiting care homes across Norfolk. Corton House provides residential care for up to 42 people aged 65 […]
Walsham Grange feedback report May 2024
In May 2024, we visited Walsham Grange care home in North Walsham to speak with the people who live there about their experiences. This is part of a targeted engagement programme which sees us visit care homes across Norfolk. At the time of our visit, 49 people were living there, most of whom have dementia […]
Ludham and Stalham Green Surgery feedback report April and June 2024
Healthwatch Norfolk visited Stalham Green Surgery in April 2024 and Ludham Surgery in June 2024 to talk to patients about their health and social care experiences. We received 10 reviews for Stalham Green which got an average star rating of 4.2 out of 5, and 9 for Ludham which got an average rating of 4.6 […]
Experiences in Norfolk residential care homes May 2024
Healthwatch Norfolk wanted to increase the amount of feedback it heard from people living in residential care. It visited 19 care homes during March and April 2024 to ask them about their experiences. We received feedback from 134 people who lived in homes, 23 members of staff and 12 visitors. The average rating across the […]
Birchwood Medical Practice feedback report April 2024
In April 2024, we visited Birchwood Medical Practice in North Walsham to talk to patients about their experiences. During our visit, we received 12 reviews, with an average star rating of 4.5 out of 5. Overall, patients were mostly happy with the care they were receiving at the practice and praised staff for looking after […]
