Market Surgery feedback report
In April 2024, we visited Market Surgery in Aylsham to talk to patients about their experiences with health and social care services. We received 18 reviews during this visit, with an average star rating of 4.4 out of 5. Overall, most patients we spoke to were happy with their care, and singled out communication for […]
Chet Valley Medical Practice feedback report June 2024
In June 2024, we visited Chet Valley Medical Practice in Loddon to talk to patients about their experiences of the service. We received 22 reviews during the visit, with an average star rating of 4.2 out of 5. Overall, many patients were happy with the treatment they received and said staff were helpful.
Fakenham Medical Practice feedback report June 2024
In June 2024, Healthwatch Norfolk visited Fakenham Medical Practice, a doctors’ surgery which serves approximately 15,000 patients. During our visit, we received sixteen reviews about the practice which had an average star rating of 4.1 out of 5. Overall, the patients we spoke to were mostly happy about the care they were receiving at the […]
The Maltings feedback report April 2024
In April 2024, we visited The Maltings Care Home in Fakenham to speak to the people living there about their care experiences. It is part of a programme of targeted engagement which sees us visit care homes across Norfolk. The Maltings (formerly known as Oakwoods) provides residential care for up to 43 people aged 65 […]
Toftwood Medical Centre feedback report May 2024
In May 2024, Healthwatch Norfolk visited Toftwood Medical Practice in Dereham to talk to patients about their experiences with the service. From this visit, we received 15 reviews about the practice. These reviews have an average star rating of 4.6 out of 5. Overall patients told us they appreciate not feeling rushed through appointments, and […]
Swan Lane Surgery feedback report May 2024
In May 2024, we visited Swan Lane Surgery in Long Stratton to speak with patients about their health and care experiences. From this visit, we received 12 reviews for the practice which had an average rating of 4.3 out of 5. Overall, most patients spoke positively about the staff. Some said they found it easy […]
Brundall Medical Centre feedback report April 2024
Healthwatch Norfolk visited Brundall Medical Centre in April 2024 to talk to patients about their health and care experiences. From this visit, we got 21 reviews, which have an average star rating of 4.6 out of 5. Overall, the patients we spoke to were mostly happy with the care they received and praised staff for […]
Heath Lodge feedback report April 2024
Healthwatch Norfolk visited Heath Lodge in Holt to talk to people living there about their experiences living there. This is part of a programme of targeted engagement visiting care homes across Norfolk. Heath Lodge is on the outskirts of Holt and, when we visited, it had 41 residents out of a capacity of 66. Most […]
Chiswick House feedback report March 2024
Healthwatch Norfolk visited Chiswick House in Norwich in March 2024 to talk to residents about their experiences and compiled a feedback report. It is part of our targeted engagement visiting care homes around Norfolk. Chiswick House provides residential care for up to 32 people aged 65 or over. From our visit, we received 13 reviews […]
The Old Vicarage feedback report April 2024
In April 2024, Healthwatch Norfolk visited The Old Vicarage in Ludham to talk to people living there about their experiences, and some staff. This was part of our targeted engagement visiting care homes around Norfolk. The Old Vicarage provides residential care for up to 22 people aged 65 or over, and we were told that […]
