Senior staff at a Norfolk hospital have been learning and sharing experiences about ensuring the importance of person-centred care during a week-long residential course.
The 25 senior employees from the Queen Elizabeth Hospital in King’s Lynn are all involved in helping to ensure the workplace is transformed for the benefit of patients and staff.
They used a mix of workshops, problem-solving sessions and learning in small groups to explore a number of different subjects.
These included creating learning spaces that are psychologically safe and compassionate, changing culture in the workplace to improve care, and how to be a compassionate leader.
The training was delivered by a team from the University of East Anglia NICHE team, with support from the hospital itself.
Those taking part also shared what they learned at the end of the course with senior colleagues from the hospital, plus guests from both Tapping House Hospice and Healthwatch Norfolk.
One person taking part said: “Compassionate leadership will be one of my main focus areas to begin with,” while another said: “I have so much to take back. This has been a beneficial course with colleagues with other experiences we can learn from.”
Codrin Buleu is a physiotherapist at the hospital and helped deliver the sessions. Codrin said: “During this memorable week, I saw people’s hearts warming up and smiles reappear. I sensed a strong feeling of belonging and I felt safe to open up and to learn alongside everyone else present.”
A full report is also being developed which will detail the key evidence gathered during the week too.
