Sharing feedback and experiences aims to improve the way people are looked after. Are people in Norfolk’s care homes able to do this, and what are the barriers that stop them?
Healthwatch Norfolk is aiming to find out in a new project. We are going to be working with people in care homes for those of working age and 65+ to find out if they know about sharing their experiences.
We will be asking people and their loved ones:
- Have they been invited to share their feedback?
- Do they know how to go about it?
- What will happen with the stories they share?
We will also be asking care providers:
- How they collect feedback?
- Who they share feedback with?
- If changes have been made because of feedback?
- Whether there are any barriers they face in collecting feedback?
How will it find out this information?
The Healthwatch Norfolk team will be distributing surveys and talking to people face-to-face to try and find out how residents and their loved ones can make sure their voice is heard.
You can also leave your feedback in a survey by clicking here
We are also keen to hear from people who provide care as well. If you can help with that perspective, you can do that by clicking here.
This study is just one part of a campaign by the Norfolk and Waveney Integrated Care System (ICS) which aims to bring health and social care closer together and is working to improve the standard of Norfolk’s social care.
County Hall has set itself a target of ensuring all types of care provided in Norfolk are either good or outstanding by April 2024. At the end of February 2023, 69.5 per cent of providers had that rating.
