A new survey has seen praise for emergency care at two Norfolk hospitals.
Published by the Care Quality Commission, it asks people how they were looked after if they needed urgent or emergency care in places like an emergency department, urgent treatment centre or minor injuries unit.
The Norfolk and Norwich University Hospital has analysed its results based on the responses from over 300 patients. It says the survey responses were about the same for most questions but scored better around:
- Communication about waits with ambulance crews.
- Doctors and nurses discussing any anxieties or fears about a condition or treatment
- Explaining the results of tests
- Feeling safe
- Understanding the care you needed at home
Meanwhile over 200 people gave feedback about the Minor Injuries Unit at Cromer Hospital. There were high scores for:
- Getting help with conditions or symptoms while waiting
- Feeling safe.
Reaction
Johnny Wells, the Emergency Department Senior Matron at the Norfolk and Norwich, said: “These are fantastic results which are down to all the hard work the ED team have been doing these last few years. It is affirmation that we care and strive to inform and keep our patients safe. It is great to see that we scored better than most of our comparable EDs.”
You can read the full survey results here
