Wells Health Centre feedback report October 2023

In October 2023 we visited Wells Health Centre to speak with patients about their experience with health and social care services and compiled a feedback report. From this visit we received 14 reviews for the centre with an average star rating of 4.8 out of five.

Overall, most people we spoke to were very happy with the care and service they received from Wells Health Centre and most told us in our feedback report they were able to get appointments when they needed them.

Suggestions for improvements included having quieter hold music which a patient told us was loud and wanting to feel less questioned by receptionists when trying to access care.

They are friendly. They try to respond to whatever it is you bring up. They are very local for me.

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In the past it was very good but now we find it nearly impossible to see a clinician....