Three Hospitals Three Weeks – patient experience at the Queen Elizabeth Hospital

During the week 22nd to 26th May 2023, we visited The Queen Elizabeth Hospital in King's Lynn every day to find out about patient experience. We wanted to find out what was working well and what could be better as part of our Three Hospitals Three Weeks campaign.

Most people we heard from were happy with their experience at the hospital. We heard that they were often able to find their way around the hospital and information about their care was explained to them in a way they understand.

Staff were praised for being kind, helpful, and friendly and some patients told us about experiences where they went above and beyond for them. Accident and Emergency patients asked for a more comfortable waiting area. Overall, there was praise for communication by staff and by letter, but there were some suggestions around improving things on wards.

 

It is fantastic. The care is outstanding and staff are attentive. Staff are always so welcoming and happy. I don't worry about coming as it is so relaxing. Even if it is late or they are under pressure, staff are always happy!

Related Reports

In the past it was very good but now we find it nearly impossible to see a clinician....