Three Hospitals Three Weeks – patient experience at the Queen Elizabeth Hospital

Most people we heard from were happy with their experience at the hospital. We heard that they were often able to find their way around the hospital and information about their care was explained to them in a way they understand.

Staff were praised for being kind, helpful, and friendly and some patients told us about experiences where they went above and beyond for them. Accident and Emergency patients asked for a more comfortable waiting area. Overall, there was praise for communication by staff and by letter, but there were some suggestions around improving things on wards.