Swan Lane Surgery, Long Stratton Feedback Report July 2023

In July 2023 we visited Swan Lane Surgery to speak with patients about their experience with health and social care services. From this visit we received 15 reviews for the surgery. We have also received two reviews through our website this month for the surgery. These 17 reviews have an average star rating of 4.6 out of five.

Overall, patients we spoke to were happy with their experience at the surgery, staff were praised by nearly all people we spoke to and others mentioned how they felt the service had improved recently. Concerns mentioned included staff shortages, difficulties getting through on the telephone, and making appointments.

They are absolutely brilliant. All the staff are really friendly, helpful and polite and professional. They sort it out I have never had a problem and I have been here for 30 years. They go beyond, everyone is lovely

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