In September 2025 we visited Swan Lane Surgery to speak with patients about their experience with health and social care services. From this visit we received 22 reviews for the surgery. The reviews have an average star rating of 3.8 out of 5.
Swan Lane Surgery is a GP surgery in the village of Tharston. Upon their last inspection in 2024, the surgery received a rating of “Good”, from the CQC. There were approximately 7,200 patients registered with the surgery at the time of this inspection. The surgery offers a variety of services including asthma reviews, cervical screening and contraceptive coil fitting.
Overall, people were satisfied with the care they receive at Swan Lane surgery. Many people spoke of how helpful and friendly staff at the surgery were. However, concerns were raised over access to appointments, with people reporting long waits on the phone when calling for appointments and also having to wait multiple weeks for an appointment. Multiple people also raised concerns about the dispensary, saying that they had to wait in long queues and struggled to get access to their prescriptions.
