Swan Lane Surgery feedback report May 2024

In May 2024, we visited Swan Lane Surgery in Long Stratton to speak with patients about their health and care experiences.

From this visit, we received 12 reviews for the practice which had an average rating of 4.3 out of 5.

Overall, most patients spoke positively about the staff. Some said they found it easy to get appointments while others said they struggled to obtain them. A need for more disabled parking spaces was highlighted, which was acknowledged by the practice which said there were plans to increase capacity.

It's excellent every time we come. I rang for my husband and he was seen the same day. Staff are kind and helpful and I can always get appointments. It’s the best place to be when you're ill.

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