Swan Lane Surgery feedback report July 2022

Healthwatch Norfolk Officers who visited the surgery noted:

The surgery has a large car park, with an open and welcoming entrance and ‘outside’ covered seating area before you get to reception where people who had brought friends and family were waiting. The reception team were friendly and welcoming, and there is a dispensary on site. The surgery stay open all day and do not shut for lunch. It was a very busy site with lots of people coming for appointments and the dispensary. The surgery uses social media to update its patients not only on things happening in the surgery, but also shares other health advice too.