Swan Lane Surgery feedback report July 2022

In July 2022 we visited Swan Lane Surgery in Long Stratton to speak with patients about their experience with health and social care services. From this visit we received 15 reviews for Swan Lane Surgery with an average star rating of 4.3 out of five.

Healthwatch Norfolk Officers who visited the surgery noted:

The surgery has a large car park, with an open and welcoming entrance and ‘outside’ covered seating area before you get to reception where people who had brought friends and family were waiting. The reception team were friendly and welcoming, and there is a dispensary on site. The surgery stay open all day and do not shut for lunch. It was a very busy site with lots of people coming for appointments and the dispensary. The surgery uses social media to update its patients not only on things happening in the surgery, but also shares other health advice too.

I am happy with what we get here - no problems. The only disquiet is getting an appointment. I am happy to book ahead but you can't. I have no complaints. Just getting an appointment is hard.

Related Reports

In the past it was very good but now we find it nearly impossible to see a clinician....