Southgates Medical Centre feedback report April 2022

In April 2022 we visited Southgates Medical Centre in King's Lynn to speak with patients about their experience with local health and social care services. From this visit we received 18 reviews for the medical centre with an average star rating of 4.0 (out of five).

Overall, patients praised the staff for being friendly and the care they received from the surgery. Concerns which were raised included difficulties accessing the service including getting through on the phone and being able to see doctors for in person appointments.

In my experience it is difficult to make appointments, but getting repeat prescriptions is not too bad. I use the telephone to get in touch, I called last week and saw a doctor so perhaps things are improving.

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In the past it was very good but now we find it nearly impossible to see a clinician....