School Lane Surgery feedback report September 2022

In September 2022 we visited School Lane Surgery in Thetford to speak with patients about their experience with local health and social care services. From this visit, we received 21 reviews with an average star rating of 4.6 out of five. In addition to this, we also received six reviews through our website from promoting the visit on social media. These reviews had an average rating of 4.2 out of five.

Overall, patients we heard from at School Lane Surgery were happy with the service offered. They told us that they found staff accommodating and that “they are always very helpful, really nice and lovely”. On the other hand, a few patients expressed some concerns about being unable to access in person appointments.

The Drs are always available, it can take time to get through on the phones, maybe 5 minutes,but just pick the times you call. The nurses are all brilliant, very caring and reception are not bad, I have always found the service excellent, and I have been a patient for 24 years.

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