Roundwell Medical Centre Feedback – October 2022

In October 2022 we visited Roundwell Medical Centre in New Costessey to speak with patients about their experience with health and social care services. From this visit we received 14 reviews for the centre. In addition to this we received two reviews through our website while promoting our visit on social media. The reviews have an average star rating of 4.3 out of five. By Healthwatch Norfolk

Most patients we heard from were happy with their experience at the surgery. They told us they are treated well and that staff are good. On the other hand, a few of patients we spoke to told us about difficulties they had accessing appointments.

The practice is in a modern accessible building and the receptionist, Andrea, was very welcoming and knowledgeable. The TV screens in the waiting room showed slides explaining different job roles in the practice, and there was also a ‘quiet room’ for people to wait in.

I think they have always been fine and they communicate well. I have to wait longer between visits but the staff are all very good.

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In the past it was very good but now we find it nearly impossible to see a clinician....