Overall, the biggest frustration for those we spoke to was the waiting time at the pharmacy. However, many were understanding of the reasons for this wait and they also told us they were kept informed about the current length of the wait. In addition to this, staff were praised by people we spoke to for being knowledgeable and helpful.
Healthwatch Norfolk was made to fell very welcome by the pharmacy staff and we observed staff taking time to explain to patients how to take their medication.
Our visit did coincide with a doctor’s strike and pharmacy staff felt this may lessen the numbers coming through to the pharmacy from outpatients.
You can read all the feedback we received by downloading the report,
